Effective Date: 08 October 2025
Your privacy is extremely important to us. We put a great deal of thought, effort, tools, resources, and procedures in place to protect and safeguard your privacy. This document is our Privacy Policy and contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any information you provide through the Platform.
Therefy is a subsidiary of MindTurf and provides online mental health therapy via chat, call, or video. Our services include individual therapy, family therapy, couple therapy, and venting sessions — all provided digitally.
This Privacy Policy is part of our Terms and Conditions, which can be found on our website. The terms in this Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”, “Therapist”, “Therapy Services”, etc.) have the same meaning as in our Terms and Conditions document.
To operate the Platform effectively and provide Therapy Services, we may need to collect your personally identifiable information, therapy-related data, and other information exchanged between you and your Therapist.
We take extra care to protect your sensitive personal information, including mental health details, therapy notes, and journal entries. This data is stored securely, shared only with authorized personnel or therapists you interact with, and never disclosed without your explicit consent unless required by law.
We use cookies to improve your experience and collect information. You can change your browser settings to disable cookies, but some features may not function properly.
We will never request your login or payment details through non-secure or unsolicited communications. Always ensure you are using our official platform.
Our Platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices.
We use Amazon Web Services (AWS) for secure storage, encryption, and data management, and comply with Indian laws including the Information Technology Rules (2011) and the Personal Data Protection Bill (PDPB).
We may employ third parties for tasks like customer service, billing, and analytics under strict confidentiality agreements.
We do not knowingly collect or solicit information from children under 13. If you believe we have collected such data, please contact us for deletion.
Your information may be transferred or stored outside your region, but always securely and in accordance with this policy.
We may disclose information to comply with legal obligations, protect public safety, or prevent illegal activity. Therapists may also disclose information where legally or ethically required, such as in cases of:
For EU users, we process your personal information to perform contractual obligations, deliver services, and comply with legal requirements. Therefy (a subsidiary of MindTurf) is the data controller.
Address: 419, Sant Nagar, East of Kailash, New Delhi, Delhi 110065, INDIA
Phone: 093113 91155
Email: therefycare@gmail.com
We may update this Privacy Policy periodically. The date of the last revision appears below. We will not use your data in a new way without notifying you and giving you an option to opt out.
Last Updated: 08 October 2025