Informed Consent for Online/Audio Counselling

This document explains what you are agreeing to when you book and attend a Therapy session on Therefy.

Therefy is operated by Mind Turf Private Limited.

Therapy on Therefy means structured audio counselling support for adults, delivered by verified counselling psychologists. All Therapy sessions on Therefy are audio-only. Therefy does not provide video sessions, screen sharing, or session recording.

By booking or attending a Therapy session on Therefy, you confirm that you have read, understood, and accepted this consent document.

Legal basis: Rule 5 of the SPDI Rules, 2011 requires consent before collecting sensitive personal data. The Information Technology Act, 2000 recognises electronic records and electronic contracts. Consumer protection principles require clear service information before payment and service use.

1. Who may use this service

Therapy on Therefy is for adults aged 18 years and above.

By using this service, you confirm that you are at least 18 years old, that you are booking for yourself unless the platform clearly allows another adult participant, that the information you provide is true and complete, that you understand this is an online audio counselling service, and that you understand Therefy is not an emergency service.

Therefy may restrict or cancel a booking if the service appears unsuitable, unsafe, unlawful, or outside Therefy's scope.

Legal basis: Adult consent supports valid electronic agreement. Rule 5 of the SPDI Rules, 2011 supports clear consent for collecting sensitive personal data. Consumer protection principles support clear eligibility and service limits.

2. What Therapy on Therefy can support

Therapy on Therefy may help you explore emotions, stress, relationships, personal concerns, family concerns, couple concerns, communication patterns, coping skills, self-understanding, life transitions, work or study stress, and emotional well-being goals.

Your verified counselling psychologist may ask questions, listen, reflect, support you in understanding patterns, and help you explore safer and healthier next steps within the scope of audio counselling.

Therapy does not guarantee a particular result.

Legal basis: Consumer protection law supports clear and truthful service descriptions. SPDI Rule 4 requires clear disclosure of the purpose for which information is collected and used.

3. What Therapy on Therefy does not provide

Therefy is not an emergency service and is not a hospital. Therefy is not a substitute for urgent local help when immediate safety action is needed.

Therefy does not provide prescriptions, medicine advice, hospital care, ambulance support, police support, crisis response, in-person care, legal advice, financial advice, guaranteed results, or services outside the platform's approved scope.

Legal basis: Consumer protection law requires clear service limits and protects clients from misleading service claims.

4. Emergency and immediate safety risk

Do not use Therefy as an emergency service.

If there is immediate risk to your safety or someone else's safety, call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

Do not wait for a Therefy session, a verified counselling psychologist, a dashboard update, a support reply, an email response, a refund response, or a future booking in an emergency.

If you share information that suggests immediate safety risk, Therefy may take reasonable steps within its platform limits. This may include showing emergency resources, asking safety questions, routing the matter for internal review, using emergency contact information where appropriate, or limiting the service.

Legal basis: SPDI Rule 6 allows disclosure of sensitive personal data in legally permitted situations, including where required under law. Safety-related processing must remain limited and proportionate.

5. Audio-only format

All Therapy sessions on Therefy are audio-only. You and the verified counselling psychologist speak through the Therefy session room. There is no video, no screen sharing, no session recording, no external meeting link, and no Google Meet session.

You must use a private, safe, and suitable place for the session. You should use a stable internet connection and a working microphone. If your connection, device, browser, or microphone fails, the session may be affected.

Refund or reschedule requests for technical issues are handled under the Refund Policy.

Legal basis: Consumer protection principles require clear disclosure of service format and technical limits before payment and session use.

6. No recording by client or provider

Therefy does not record Therapy sessions.

You must not record the session. You must not take screenshots, publish, livestream, share, or distribute session content. You must not allow another person to secretly listen to the session.

The verified counselling psychologist must not record or share the session. Therefy may take action if session privacy is violated.

Legal basis: Sections 72 and 72A of the Information Technology Act, 2000 protect confidentiality and restrict disclosure in breach of lawful authority or lawful contract. SPDI Rule 6 restricts disclosure of sensitive personal data.

7. Information you may be asked to share

Before or during Therapy, Therefy or the verified counselling psychologist may ask you to share information needed for the service. This may include your name, age confirmation, contact details, city or state, emergency contact details, broad reason for booking, current concern, relevant background, communication preferences, consent confirmations, safety-related information, payment and booking details, and session attendance details.

Please share information that is true and relevant. Please do not share unnecessary sensitive details through support channels, public forms, ads, comments, or social media.

Legal basis: SPDI Rules 3 and 5 cover sensitive personal data and require consent, purpose limitation, and collection for a lawful purpose. SPDI Rule 4 requires disclosure of what information is collected and why.

8. How your information may be used

Therefy may use your information to create and manage your account, confirm your booking, process payment through Razorpay, prepare for your Therapy session, share relevant intake and consent information with the assigned verified counselling psychologist, manage the audio session room, send reminders and service messages, handle support requests, review safety concerns, manage refunds or disputes, protect platform security, and meet legal, tax, payment, audit, and record needs.

Therefy does not use sensitive Therapy information for ad targeting, retargeting, custom audiences, lookalike audiences, or behaviour-based advertising.

Legal basis: SPDI Rule 5 requires consent and purpose-linked use of sensitive personal data. SPDI Rule 6 restricts disclosure to third parties. India's digital personal data law supports notice, consent where applicable, lawful purpose, safeguards, and rights.

9. Sharing with the verified counselling psychologist

If you book Therapy, relevant booking, intake, consent, and safety information may be shared with the verified counselling psychologist assigned to your session. This helps the verified counselling psychologist understand the booking context and provide the session within Therefy's service boundary. The information shared is limited to what is needed for the session, safety, support, and platform operations.

Legal basis: SPDI Rule 6 governs disclosure of sensitive personal data. Rule 5 supports purpose-linked collection and use with consent.

10. Confidentiality and its limits

Therefy respects privacy and confidentiality. However, confidentiality has limits.

Information may need to be used or shared where there is immediate safety risk, risk to another person's safety, legal obligation, court or government request, complaint or dispute, payment dispute, platform misuse, provider conduct review, security issue, or emergency-resource routing need.

Therefy does not claim that confidentiality is unlimited. Therefy does not record audio sessions.

Legal basis: Sections 72 and 72A of the Information Technology Act, 2000 address confidentiality and disclosure in breach of lawful authority or contract. SPDI Rule 6 governs disclosure of sensitive personal data.

11. Your role in the session

You agree to attend on time, use a private and safe place, use your own account, not share account access, not record the session, not invite hidden listeners, not abuse or threaten the verified counselling psychologist, not ask for services outside Therefy's scope, not use the session for emergency response, share relevant information honestly, and tell the verified counselling psychologist if you feel unable to continue safely.

If you violate these responsibilities, the session may be paused, ended, restricted, or reviewed.

Legal basis: Consumer protection principles allow clear user responsibilities where they are fair and disclosed. The Information Technology Act, 2000 supports action against misuse of computer systems, privacy violations, and unauthorised access.

12. Role of the verified counselling psychologist

The verified counselling psychologist will provide Therapy within Therefy's approved service scope. They may listen to you, ask relevant questions, help you reflect, help you explore patterns, support safer coping, discuss emotional well-being goals, and suggest next steps within the service boundary.

The verified counselling psychologist must not record the session, move a Therefy paid session outside the platform, promise a specific result, provide emergency response through Therefy, ask for unnecessary sensitive data, misuse your information, or share your information outside permitted limits.

Legal basis: Consumer protection law requires accurate representation of service roles. SPDI Rules and IT Act confidentiality provisions support restricted use and disclosure of client information.

13. Couple Therapy and Family Therapy

If you book Couple Therapy or Family Therapy, each required adult participant may need to give consent before joining.

Each adult participant should understand that the session is audio-only, that Therefy does not record the session, that no participant may secretly record the session, that session privacy depends on each participant using a private place, that one participant should not force another adult to attend, that the verified counselling psychologist may set boundaries for safe participation, and that the session may be paused or ended if it becomes unsafe or unsuitable.

Therefy may restrict or stop a Couple Therapy or Family Therapy session if required consent is missing or participation appears unsafe.

Legal basis: SPDI Rule 5 supports consent before collecting sensitive personal data. Consumer protection principles support clear consent for multi-person services.

14. Risks and limits of online audio counselling

Online audio counselling may not be suitable for every concern or every person. Possible limits include internet issues, device issues, privacy limits in your location, difficulty communicating by audio only, emotional discomfort during difficult conversations, mismatch with a provider, need for support outside Therefy's scope, and safety concerns that require urgent local help.

You may pause or stop a session if you feel unable to continue. The verified counselling psychologist may also pause, redirect, or stop a session if continuing is not suitable within Therefy's scope.

Legal basis: Informed consent requires clear explanation of service limits, expected participation, privacy limits, and foreseeable risks. Consumer protection law also supports clear disclosure before service use.

15. No guarantee of outcome

Therapy may be helpful, but Therefy does not guarantee a specific outcome. Therefy does not promise immediate relief, fixed progress, a particular emotional result, a specific provider fit, uninterrupted service, or that every concern can be addressed on Therefy.

Your experience may depend on many factors including your concern, timing, participation, provider fit, privacy, internet access, and support outside the platform.

Legal basis: Consumer protection law prohibits misleading claims and supports clear outcome limitations.

16. Payments, cancellations, and refunds

Sessions are booked and paid for on the platform. Payments are processed through Razorpay. Refunds, cancellations, and rescheduling are governed by the Refund Policy. Please read the Refund Policy before booking.

If you miss a session, join late, do not complete required consent, or face a client-side technical issue, refund or reschedule may be limited under the Refund Policy.

Legal basis: Consumer protection and e-commerce principles require clear payment, cancellation, refund, and grievance information.

17. Data rights and privacy

Your personal data is handled under the Privacy Policy. You may have rights to access, correct, update, delete, withdraw consent, raise a grievance, or nominate another person where applicable under Indian law.

Some rights may be limited by legal, safety, payment, tax, audit, dispute, record, provider, or platform-security needs. If you withdraw consent needed to provide Therapy, Therefy may not be able to continue the service.

Legal basis: India's digital personal data law recognises privacy rights, consent withdrawal, grievance redressal, and related duties. SPDI Rule 5 also recognises withdrawal of consent, subject to consequences of withdrawal.

18. Grievance and support

For booking, payment, refund, or general support:

Email: support@therefy.com

For privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988

Therefy will review concerns in a reasonable and time-bound manner as required by applicable law.

Legal basis: SPDI Rule 5(9) requires a grievance officer and time-bound grievance redressal. Consumer protection principles also support accessible support and complaint channels.

19. Your consent

By booking or attending a Therapy session on Therefy, you confirm that you are an adult, that you understand Therapy is audio-only, that you understand Therefy does not provide video, screen sharing, or recording, that you understand Therefy is not an emergency service, that you understand when to contact 112 or Tele-MANAS 14416 / 1800-89-14416, that you understand the service has limits, that you understand confidentiality has limits, that you consent to Therefy collecting and using relevant information for the service, that you consent to relevant information being shared with the assigned verified counselling psychologist for the session, and that you agree to the Privacy Policy, Terms of Use, Refund Policy, and Code of Conduct.

Legal basis: SPDI Rule 5 requires consent for sensitive personal data. The Information Technology Act, 2000 recognises electronic records and electronic agreements. Consumer protection principles support clear and informed acceptance before service use.

20. Severability

This consent document does not reduce any right that cannot be limited under Indian law. If any part of this document conflicts with a right that cannot be limited under Indian law, that legal right will continue to apply.