Provider Verification Policy

This page explains how Therefy reviews providers before they may offer services on the platform.

Therefy is operated by Mind Turf Private Limited.

Therefy is an audio-first online counselling and emotional support platform operating in India. Therefy is not an emergency service. If there is immediate risk to your safety or someone else's safety, call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

Therefy offers two services:

1. Therapy: structured audio counselling support for adults, delivered by verified counselling psychologists.
2. Vent-Out Emotional Support: emotional support for adults, delivered by trained support practitioners. Vent-Out Emotional Support is not Therapy, counselling, or medical care.

Legal basis: Consumer protection principles require clear and non-misleading statements about service providers, qualifications, pricing, service scope, and platform claims.

1. Purpose of this page

This page helps clients understand what "verified" means on Therefy. It also helps applicants understand what Therefy may review before allowing provider access.

Therefy's verification process is a platform review process. It is not a government approval, a public registration certificate, a permanent guarantee of suitability, or a promise of a specific outcome from any service.

Legal basis: Consumer protection principles require clear and non-misleading statements about service providers, qualifications, and platform claims.

2. Provider categories on Therefy

Verified counselling psychologist: A verified counselling psychologist may provide Therapy on Therefy after platform review and approval. Therapy means structured audio counselling support for adults.

Trained support practitioner: A trained support practitioner may provide Vent-Out Emotional Support after platform review, training, and approval. Vent-Out Emotional Support is emotional support only. A trained support practitioner must not provide Therapy through Vent-Out or present Vent-Out as counselling.

Legal basis: Consumer protection law restricts misleading service descriptions and unfair representations. Clear role separation helps clients understand what they are booking.

3. What Therefy may verify

Therefy may ask a provider or applicant to submit information for review. This may include full name, contact details, age confirmation, identity details, education details, training details, work background, experience details, language skills, service category applied for, role declarations, profile information, references where needed, documents supporting the provider's application, bank or payout details after approval, tax information where required, availability details, service-boundary confirmations, and code-of-conduct acceptance.

Therefy may ask for updated information at any time.

Legal basis: Rule 5 of the SPDI Rules, 2011 supports collection of information for a lawful purpose connected with the platform's function. Consumer protection principles support reasonable review of service providers before they are shown to clients.

4. Verification for Therapy providers

For a person applying to provide Therapy, Therefy may review education background, counselling-related training, work background, declared areas of experience, identity details, public profile information, service-boundary understanding, references where needed, client-safety understanding, consent and privacy understanding, and code-of-conduct acceptance.

Therefy may also check public or submitted registration details where relevant to the applicant's claimed qualification.

Approval as a verified counselling psychologist means Therefy has reviewed the applicant for platform access. It does not mean Therefy guarantees that every client will find that provider suitable or guarantees any service outcome.

Legal basis: Consumer protection principles require truthful provider representation and protection from misleading claims. SPDI Rules and India's digital personal data framework support careful handling of submitted documents and personal data.

5. Verification for Vent-Out providers

For a person applying to provide Vent-Out Emotional Support, Therefy may review identity details, education or background information, communication ability, emotional-support training, service-boundary understanding, privacy understanding, safety-boundary understanding, role declarations, training completion, code-of-conduct acceptance, and platform-readiness review.

A trained support practitioner is approved only for Vent-Out Emotional Support. A trained support practitioner must not claim to provide Therapy through Vent-Out, must not use Therapy provider titles, and must not give clients the impression that Vent-Out is counselling.

Legal basis: Consumer protection law requires clear distinction between services and protects clients from misleading role claims.

6. Documents and information may be checked

Therefy may review documents and information submitted by the applicant. This review may include checking whether the document appears complete, whether names match, whether dates are consistent, whether documents appear altered, whether a public record is available, whether the information matches the role applied for, asking for clarification, asking for a fresh copy, or rejecting unclear or unsupported claims.

Therefy may refuse documents that appear false, edited, incomplete, outdated, borrowed, misleading, or not relevant to the applied role.

Legal basis: Consumer protection law supports steps to prevent misleading provider claims. India's digital personal data framework supports purpose-linked document review and reasonable safeguards.

7. What Therefy verification does not mean

Therefy verification does not mean government approval by Therefy, permanent approval, guarantee of service quality, guarantee of client satisfaction, guarantee of provider availability, guarantee of a specific result, approval for services outside Therefy, approval to contact clients outside the platform, approval to collect extra personal data, approval to move sessions outside Therefy, or approval to record sessions.

Therefy verification is limited to platform access and service categorisation.

Legal basis: Consumer protection principles require platform claims to be clear, fair, and not misleading.

8. Ongoing review

Verification is not a one-time matter. Therefy may review providers again after approval. This may happen because of expired documents, updated profile information, client complaints, safety concerns, missed sessions, late joining, repeated refund issues, code-of-conduct concerns, service-boundary concerns, privacy concerns, payment concerns, false or unclear information, change in provider status, or legal or platform requirements.

Therefy may ask a provider to submit updated information. Therefy may pause or remove provider access during review.

Legal basis: Consumer protection principles support ongoing platform quality and safety review. SPDI Rules and India's digital personal data framework support limited, purpose-linked use of records for platform review.

9. Provider profile information

Therefy may show provider profile information to clients. This may include name, approved provider category, profile photo if approved, language, education summary, experience summary, focus areas, service type, availability, session price or range, and short public bio.

Public profile information must be clear and accurate. Therefy may edit, reject, pause, or remove profile content if it is unclear, unsupported, unsafe, too broad, misleading, or outside Therefy's service boundaries.

Legal basis: Consumer protection law restricts misleading advertisements and unfair representations. Privacy rules support controlled use of provider personal data for the purpose of platform listing.

10. No unsupported claims

Providers must not claim guaranteed results, emergency support, services outside their approved role, qualifications not reviewed by Therefy, registrations not actually held, experience that is false or inflated, outcomes that cannot be promised, that Vent-Out is Therapy, that Vent-Out is counselling, or that trained support practitioners provide Therapy.

Therefy may remove or correct unsupported claims.

Legal basis: Consumer protection law restricts misleading claims and unfair trade practices.

11. Use of public registrations and external checks

Where relevant, Therefy may check public records, submitted registration information, education details, or other verification sources. Therefy may also ask the provider to explain a mismatch, missing record, expired entry, unclear document, or unsupported claim.

Therefy does not control external registers, universities, organisations, or public databases. Therefy may not always be able to verify every past claim independently. Therefy may reject or pause a provider if a key claim cannot be reasonably supported.

Legal basis: Consumer protection principles support reasonable verification of claims shown to clients. India's privacy framework supports purpose-linked use of personal data for verification.

12. False information

A provider or applicant must not submit false or misleading information. This includes false name, false education details, false work background, edited documents, borrowed documents, fake references, unsupported public profile claims, incorrect service category, false declaration, hidden conflict of interest, or false bank or tax details.

If false information is found, Therefy may reject the application, remove the provider, pause payouts where legally appropriate, cancel future bookings, review past bookings, preserve records for legal or dispute reasons, or take further action where needed.

Legal basis: Consumer protection law restricts misleading claims. The IT Act, 2000 addresses electronic misuse, identity misuse, and computer-related misconduct.

13. Client complaints and provider review

Therefy may review a provider if a client raises a concern. Concerns may include provider no-show, repeated late joining, rude behaviour, privacy concern, request for direct payment, attempt to move the session off-platform, unsupported claim, service-boundary issue, recording concern, misuse of client information, unsafe or unsuitable conduct, or mismatch between public profile and actual service.

Therefy may review booking records, consent status, attendance records, support messages, technical logs, provider responses, and other relevant records. Therefy will try to use only the information needed for the review.

Legal basis: Consumer protection law supports complaint review and fair remedy. SPDI Rules support purpose-linked and limited use of personal data for grievance, safety, and service review.

14. Privacy during verification

Provider verification involves personal data. Therefy will use provider and applicant information for application review, identity review, provider categorisation, training review, profile approval, platform access, payment and payout setup, legal compliance, dispute handling, safety review, and audit and record keeping.

Therefy will not use provider verification documents for unrelated advertising. Therefy will not sell provider verification documents. Therefy may share limited provider information with service providers, advisers, or authorities where needed and legally permitted.

Legal basis: SPDI Rules 4, 5, 6 and 8 support privacy notice, consent, disclosure limits, and reasonable security practices. India's digital personal data framework supports lawful purpose, safeguards, and rights.

15. Client privacy during provider review

A provider review may involve client information. Therefy will try to limit client information used in provider review to what is needed. Therefy may review booking details, attendance details, consent status, support messages, refund records, platform logs, complaint details, and relevant provider response.

Therefy will not share unnecessary client information with the provider. Therefy will not publish private client information during provider review.

Legal basis: SPDI Rule 6 restricts disclosure of sensitive personal data. India's digital personal data framework supports purpose limitation and data minimisation.

16. Audio-only service rule

All paid one-to-one sessions on Therefy are audio-only. Therefy does not provide video sessions, screen sharing, or session recording.

Providers must not record sessions. Providers must not ask clients to join through Google Meet, Zoom, WhatsApp call, phone call outside the approved platform flow, or any unapproved external link. Providers must not ask clients to continue a paid Therefy session outside the platform.

Legal basis: IT Act confidentiality provisions and SPDI Rules support protection of private electronic communications and sensitive personal data.

17. Emergency boundary

Provider verification does not mean a provider can offer emergency support through Therefy. Therefy is not an emergency service.

If there is immediate risk to a client's safety or another person's safety, the client must be directed to call 112 or contact Tele-MANAS 14416 / 1800-89-14416. Providers must follow Therefy's safety process and must not promise immediate safety help through Therefy.

Legal basis: Consumer protection principles require clear service limits. Privacy and data rules support limited safety-related action where legally permitted and necessary.

18. Provider removal or restriction

Therefy may restrict, pause, or remove a provider if verification information is false, verification information becomes outdated, key claims cannot be supported, conduct concerns arise, client complaints are serious or repeated, service boundaries are crossed, privacy rules are violated, a provider records a session, a provider asks for direct payment, a provider moves sessions off-platform, platform risk increases, or legal, safety, consumer, payment, privacy, or operational reasons require action.

Therefy may act without prior notice where the concern is serious.

Legal basis: Consumer protection principles support action to protect clients from misleading claims, unsafe service use, and platform misuse. IT Act and privacy rules support action where data, confidentiality, or security risks arise.

19. Limits of Therefy's responsibility

Therefy takes reasonable steps to review providers before allowing platform access. However, Therefy cannot promise that every provider will be suitable for every client, every session will meet a client's expectations, every public or submitted record is always complete, external records will always be available, provider information will never change after review, or no provider will ever violate platform rules.

Therefy may take action if it becomes aware of a concern. Clients should read service pages, provider profiles, consent documents, and policies before booking.

Legal basis: Consumer protection law allows service limitations where they are fair, clear, and not misleading. It does not allow a platform to remove rights that cannot be limited under law.

20. Advertising and provider claims

Provider profiles, ads, landing pages, public posts, and campaign material must follow Therefy's service boundaries. Therefy must not use provider claims that promise results, use fear or pressure, imply a person has a private emotional concern, present Vent-Out as Therapy, present trained support practitioners as verified counselling psychologists, suggest emergency support through Therefy, or make unsupported qualification claims.

Therefy must not use sensitive client behaviour to create advertising audiences.

Legal basis: Consumer protection law restricts misleading advertisements. SPDI Rule 6 restricts disclosure of sensitive personal data. Major advertising platforms restrict sensitive personal-attribute claims and sensitive-interest targeting.

21. How to report a provider concern

If you believe a provider's profile, role, conduct, or claim is incorrect or unsafe, contact Therefy.

For general support:

Email: support@therefy.com

For legal, privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988 Operator: Therefy by Mind Turf Private Limited Registered address: 419 Sant Nagar, East of Kailash, New Delhi 110065

Please include only the information needed to explain the concern. Do not share OTPs, passwords, UPI PINs, card PINs, full card numbers, or unnecessary sensitive details.

Legal basis: SPDI Rule 5(9) requires grievance redressal in a time-bound manner. Consumer protection principles support clear complaint channels.

22. Changes to this page

Therefy may update this Provider Verification page from time to time. The updated version will apply from the effective date shown. If the update is important, Therefy may notify clients or providers through the website, account, email, or another reasonable method.

Legal basis: Rule 4 of the SPDI Rules, 2011 supports clear and updated privacy and platform information. Consumer protection principles support updated service disclosures.

23. Severability

This page does not reduce any right that cannot be limited under Indian law. If any part of this page conflicts with a right that cannot be limited under Indian law, that legal right will continue to apply.