Cookie and Tracking Policy

This Cookie Policy explains how Therefy uses cookies and similar technologies.

Therefy is operated by Mind Turf Private Limited.

Therefy is an audio-first online counselling and emotional support platform operating in India. Therefy uses cookies and similar technologies to keep the platform secure, reliable, and usable. This Cookie Policy should be read with the Privacy Policy and Terms of Use.

Legal basis: Rule 4 of the SPDI Rules, 2011 requires a privacy policy that explains collection, use, disclosure, and security practices. India's digital personal data framework supports clear notice, purpose limitation, consent where applicable, and safeguards for digital personal data.

1. What cookies are

Cookies are small files stored on your browser or device when you visit a website. Cookies can help a website remember your device, login session, preferences, or activity.

Similar technologies may include local storage, session storage, pixels, tags, software development kits, device identifiers, server logs, and analytics identifiers. In this policy, we use the word "cookies" to include these similar technologies where relevant.

Legal basis: Rule 4 of the SPDI Rules, 2011 requires clear disclosure of information practices. India's digital personal data framework supports clear notice when digital identifiers are used.

2. Why Therefy uses cookies

Therefy may use cookies to keep you signed in, protect your account, support secure booking flow, support payment flow through Razorpay, remember cookie choices, protect forms from misuse, detect errors, improve website performance, understand basic website usage, protect the platform from fraud, spam, and unauthorised access, and support legally compliant advertising measurement where used.

Therefy does not use cookies to record audio sessions, provide video, or provide screen sharing.

Legal basis: Rule 5 of the SPDI Rules, 2011 supports collection and use of information for a lawful purpose connected with the platform's function. Reasonable security duties are supported by Section 43A of the Information Technology Act, 2000 and Rule 8 of the SPDI Rules, 2011.

3. Types of cookies we may use

Necessary cookies help the website and platform work. They may support login, account security, booking flow, payment flow, fraud prevention, session-room access, consent records, cookie-preference records, and basic platform security. Without necessary cookies, some parts of Therefy may not work.

Preference cookies help remember choices. They may support language preference, display preference, cookie choices, and basic account settings.

Performance and analytics cookies help Therefy understand how the website works. They may help us understand page performance, broken links, technical errors, device or browser issues, general traffic patterns, and whether pages load correctly. Analytics must be configured carefully because Therefy handles counselling and emotional-support related services.

Advertising and measurement cookies: Therefy may run ads on platforms such as Google, Meta, or other advertising channels. Therefy may use limited advertising measurement tools to understand whether campaigns are working. Advertising and measurement tools must not receive sensitive counselling, emotional support, safety, intake, emergency, refund, or session behaviour data.

Legal basis: Rule 4 of the SPDI Rules, 2011 requires disclosure of collection and use practices. Rule 6 restricts disclosure of sensitive personal data to third parties. India's digital personal data framework supports notice, consent where applicable, purpose limitation, and safeguards.

4. What Therefy does not use cookies for

Therefy does not use cookies, pixels, tags, analytics events, or advertising tools to send advertising platforms private Therapy intake answers, private Vent-Out Emotional Support intake answers, safety-risk responses, emergency-page behaviour, session attendance details, audio-session content, support messages, refund reasons, counselling context, Vent-Out context, provider notes, emergency contact details, or sensitive form responses.

Therefy does not use sensitive service behaviour to create retargeting audiences, custom audiences, lookalike audiences, or sensitive behavioural segments based on Therapy or Vent-Out behaviour.

Therefy does not use cookie data to claim or imply that a person has a private emotional concern, counselling need, personal crisis, or health-related condition.

Legal basis: Rule 6 of the SPDI Rules, 2011 restricts disclosure of sensitive personal data. India's digital personal data framework supports purpose limitation, lawful processing, consent where applicable, and safeguards. Major advertising platforms also restrict use of sensitive health-related and personal-attribute data for advertising.

5. Sensitive service routes

Therefy treats some platform areas as sensitive. These may include Therapy booking pages, Vent-Out Emotional Support booking pages, consent pages, intake pages, session-room pages, emergency pages, refund-support flows, grievance pages, client dashboard pages, provider dashboard pages, and support-message flows.

Therefy should not use these areas to create sensitive ad audiences. Where analytics is used, it should be limited to privacy-safe measurement and technical improvement.

Legal basis: Rule 5 of the SPDI Rules, 2011 supports purpose-linked collection. Rule 6 restricts disclosure of sensitive personal data. India's digital personal data framework supports data minimisation and safeguards.

6. Payment cookies and Razorpay

Payments on Therefy are processed through Razorpay. Razorpay or payment-related systems may use cookies or similar technologies to process payment, detect fraud, maintain payment security, confirm transaction status, and support refunds or failed-payment review.

Therefy does not store your card number, UPI PIN, bank password, or full payment credentials. Payment processing is also governed by Razorpay's own terms and privacy practices.

Legal basis: Financial information is sensitive personal data under the SPDI Rules, 2011. Section 43A of the Information Technology Act, 2000 and Rule 8 of the SPDI Rules, 2011 support reasonable security practices for sensitive data.

7. Session-room technology

Therefy sessions are audio-only. Cookies or similar technical tools may be used to confirm session access, manage login status, identify booking status, support audio-room access, detect connection issues, and protect the session room from unauthorised access.

Therefy does not record sessions, provide video, or provide screen sharing. Therefy does not use session-room technology for advertising targeting.

Legal basis: Rule 5 of the SPDI Rules, 2011 supports lawful, purpose-linked use of information for service delivery. Sections 72 and 72A of the Information Technology Act, 2000 support confidentiality and protection against unauthorised disclosure.

8. Third-party cookies and tools

Therefy may use trusted third-party tools for hosting, authentication, payments, email, notifications, security, error monitoring, analytics, advertising measurement, customer support, and audio infrastructure. These tools may set their own cookies or similar technologies and are governed by their own terms and privacy policies.

Therefy will take reasonable steps to use tools that are suitable for the platform's lawful operations.

Legal basis: Rule 4 of the SPDI Rules, 2011 requires disclosure of information sharing and security practices. Rule 6 governs disclosure of sensitive personal data to third parties.

9. Cookie choices

You may control some cookies through your browser settings, your device settings, a cookie preference tool if available on Therefy, ad-personalisation settings offered by advertising platforms, or privacy settings offered by your browser.

You may block or delete some cookies. If you block necessary cookies, some features may stop working. This may affect login, booking, payment, dashboard access, session-room access, security checks, consent records, and support forms.

Therefy may still use necessary cookies where required for security, service delivery, fraud prevention, payment flow, or legal compliance.

Legal basis: India's digital personal data framework supports consent withdrawal and user rights where applicable. Necessary service and security cookies may still be required for lawful platform operation.

10. Children

Therefy is for adults aged 18 years and above. Therefy does not knowingly use cookies to target children and does not knowingly run child-directed personalised advertising for Therefy services.

If Therefy becomes aware that a person under 18 has created an account or attempted to use Therefy as a client, Therefy may restrict access and take reasonable steps to delete or limit the related data, subject to safety, legal, payment, dispute, and record needs.

Legal basis: India's digital personal data framework includes special duties for children's personal data. Advertising platforms also restrict personalised advertising for users under 18.

11. Advertising platform safety

Therefy may use advertising platforms to promote Therefy. Any advertising setup must respect Therefy's service boundaries.

Therefy ads must not claim or imply that a person has anxiety, depression, addiction, trauma, relationship failure, family breakdown, emotional crisis, a private counselling need, or a private health-related condition.

Therefy landing pages must not collect unnecessary sensitive information before explaining the service and privacy terms. Therefy must not use private service behaviour for ad targeting. Therefy may use broad, privacy-safe campaign measurement where allowed.

Legal basis: Rule 6 of the SPDI Rules, 2011 restricts disclosure of sensitive personal data. India's digital personal data framework supports lawful purpose and safeguards. Major advertising platforms restrict sensitive health categories, personal-attribute claims, and use of sensitive signals for personalised advertising.

12. Changes to this Cookie Policy

Therefy may update this Cookie Policy from time to time. If we make important changes, we may update the effective date and notify clients through the website, account, email, or another reasonable method. The updated Cookie Policy will apply from the effective date shown.

Legal basis: Rule 4 of the SPDI Rules, 2011 supports maintaining an accessible and updated privacy policy. India's digital personal data framework supports clear notice.

13. Contact

For questions about this Cookie Policy:

Email: support@therefy.com

For privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988

Therefy will review privacy and grievance matters in a reasonable and time-bound manner as required by applicable law.

Legal basis: Rule 5(9) of the SPDI Rules, 2011 requires grievance redressal in a time-bound manner. India's digital personal data framework also recognises grievance redressal rights.

14. Severability

This Cookie Policy does not reduce any right that cannot be limited under Indian law. If any part of this policy conflicts with a right that cannot be limited under Indian law, that legal right will continue to apply.