Practitioner Terms and Code of Conduct

These Practitioner Terms apply to people who provide or apply to provide services on Therefy.

Therefy is operated by Mind Turf Private Limited.

Therefy is an audio-first online counselling and emotional support platform operating in India.

Therefy offers two services:

1. Therapy: structured audio counselling support for adults, delivered by verified counselling psychologists.
2. Vent-Out Emotional Support: emotional support for adults, delivered by trained support practitioners.

These terms apply to verified counselling psychologists, trained support practitioners, applicants, people invited to training or review or onboarding or verification, and anyone given provider, applicant, or admin-adjacent access by Therefy.

If you do not agree with these terms, you must not provide services on Therefy. These terms may apply along with a separate agreement, offer letter, service agreement, onboarding document, platform policy, or written instruction issued by Therefy.

Legal basis: The Information Technology Act, 2000 recognises electronic records and electronic contracts. Consumer protection law supports clear service-role disclosure and fair platform rules.

1. Role categories

Therefy uses two approved provider categories.

Verified counselling psychologist: A verified counselling psychologist may provide Therapy on Therefy after Therefy completes its review, onboarding, and approval process. Therapy means structured audio counselling support for adults.

Trained support practitioner: A trained support practitioner may provide Vent-Out Emotional Support on Therefy after Therefy completes its review, onboarding, and approval process. Vent-Out Emotional Support is emotional support only. It is not Therapy, counselling, psychotherapy, or medical care. A trained support practitioner must never present Vent-Out as Therapy or counselling.

Legal basis: Consumer protection law requires accurate service descriptions and restricts misleading representation. This clause helps prevent client confusion about provider roles and service type.

2. No unauthorised titles

You must use only the title approved by Therefy. You must not call yourself, or allow yourself to be called, any title that Therefy has not approved for platform use. You must not use provider titles in a misleading way. You must not imply that Therefy has verified qualifications, registrations, training, documents, or authority that Therefy has not actually verified. You must not claim a role that you do not hold. You must not use Therefy to mislead clients about your background, scope, training, or service authority.

Legal basis: Consumer protection law restricts misleading claims and unfair trade practices. The IT Act also addresses misrepresentation and identity misuse in electronic contexts.

3. Verification and onboarding

Therefy may ask applicants and providers to submit information for review. This may include name, contact details, identity details, education details, work background, training details, experience details, references, declarations, profile information, documents supporting eligibility, bank or payment details after approval, availability details, and any other information needed for lawful platform review.

Therefy may approve, reject, pause, remove, or re-review an applicant or provider. Therefy is not required to approve every applicant. Therefy may ask for updated documents or declarations at any time.

Providing false, incomplete, edited, misleading, borrowed, or unauthorised documents may lead to rejection, removal, payment hold where legally appropriate, or legal action.

Legal basis: Consumer protection principles support provider verification where service claims affect clients. SPDI Rules and digital personal data principles support clear purpose-linked collection and safeguards for provider data.

4. Independent platform relationship

Unless a separate written agreement says otherwise, your relationship with Therefy is as an independent service provider using the Therefy platform.

These terms do not create employment, partnership, agency, franchise, joint venture, permanent engagement, guaranteed work, guaranteed income, or exclusive engagement.

You are responsible for your own tax, professional compliance, declarations, equipment, internet, workspace, and lawful conduct unless a separate written agreement says otherwise.

Therefy may set platform rules, service boundaries, quality checks, profile rules, pricing display, payment flow, session flow, and client-safety rules. This does not by itself make you an employee of Therefy.

Legal basis: Contract law allows parties to define their commercial relationship. Consumer protection law still requires truthful service representation and fair platform conduct.

5. No guarantee of sessions or income

Approval on Therefy does not guarantee number of sessions, client bookings, continued listing, income, ranking, visibility, profile promotion, repeat bookings, or long-term engagement.

Therefy may change provider visibility, availability, service rules, onboarding requirements, profile rules, and booking flows. Therefy may pause or remove provider access where needed for platform, client, legal, payment, safety, quality, or operational reasons.

Legal basis: Contract law allows clear commercial limits. Consumer protection principles require fair and non-misleading representation of platform opportunities.

6. Service boundaries

You must stay within the service boundary approved for your role.

A verified counselling psychologist may provide Therapy on Therefy within Therefy's approved platform scope. A trained support practitioner may provide Vent-Out Emotional Support only.

A trained support practitioner must not provide Therapy, counselling, psychotherapy, diagnosis, medical care, or emergency support through Vent-Out.

No provider may provide emergency response, prescriptions, medication advice, hospital care, ambulance support, police support, services outside platform approval, guaranteed outcomes, or services not booked through Therefy as a Therefy session.

Therefy may review or remove a provider who crosses service boundaries.

Legal basis: Consumer protection law requires accurate service descriptions and restricts misleading representation. Privacy and consent laws also support purpose-specific use of client data within the agreed service.

7. Emergency and safety limits

Therefy is not an emergency service.

If there is immediate risk to a client's safety or another person's safety, the client must be directed to call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

You must not present Therefy as an emergency-response channel. You must not ask a client to wait for a Therefy session, chat, email, dashboard update, support response, or follow-up when urgent local help is needed.

If a safety concern appears during a session, you must follow Therefy's safety process. This may include reminding the client that Therefy is not an emergency service, sharing emergency resources, escalating internally through approved channels, documenting only what is necessary, ending or redirecting the session where required by platform policy, and avoiding promises that Therefy can provide emergency support.

Legal basis: Consumer protection principles require clear service limits. SPDI Rule 6 allows disclosure of sensitive personal data only in permitted situations, including where required by law. Safety handling must be limited and proportionate.

8. Audio-only sessions

All paid one-to-one sessions on Therefy are audio-only.

You must not provide Therefy sessions through video, screen sharing, Google Meet, Zoom, WhatsApp call, phone call outside the approved platform flow, external meeting link, personal link, or unapproved app or tool.

You must not record any session, ask the client to record a session, allow hidden listeners, or publish, share, transcribe, livestream, or distribute session content.

Legal basis: Sections 72 and 72A of the Information Technology Act, 2000 address confidentiality and disclosure in breach of lawful authority or contract. SPDI Rule 6 restricts disclosure of sensitive personal data.

9. Client privacy and confidentiality

You must protect client privacy. You must use client information only for the approved Therefy service.

You must not access client information without a platform-approved reason, share client information with another person, save client information in personal notes outside approved systems, copy client data to personal drives, send client data to personal email, use client information for marketing, use client information for training content, use client information for social media, discuss clients publicly, identify clients in examples, share screenshots of client dashboards or forms or messages, or use client stories without lawful review and written approval.

Confidentiality has legal and safety limits, but you must not decide disclosure casually. Use only approved Therefy processes for safety, legal, grievance, conduct, or platform escalation.

Legal basis: Sections 72 and 72A of the IT Act address confidentiality and unlawful disclosure. SPDI Rules 5 and 6 require consent, purpose limitation, and restricted disclosure of sensitive personal data.

10. Data handling duties

You may see or receive client information, provider information, booking information, consent information, safety information, payment-status information, or support information.

You must access only what you need, use data only for the assigned service, keep devices secure, keep passwords secure, not share OTPs or access links, log out from shared devices, avoid public Wi-Fi where unsafe, protect your microphone and device, report suspected data misuse, report lost device risk if platform data is affected, delete local notes if Therefy asks and law permits, and follow Therefy's data instructions.

You must not export, scrape, download, copy, sell, or transfer Therefy data.

Legal basis: Section 43A of the IT Act supports reasonable security practices for sensitive personal data. Rule 8 of the SPDI Rules supports reasonable security practices and procedures. India's digital personal data framework supports safeguards and purpose limitation.

11. Notes and records

You may keep only those notes that are allowed by Therefy policy, your role, and applicable law. Notes must be accurate, limited, respectful, relevant, securely stored, not excessive, not used for marketing, not shared without authority, and not stored in public or unsecured locations.

A trained support practitioner must not create records that make Vent-Out look like Therapy or counselling. A verified counselling psychologist must not use Therefy records outside the approved service and platform policy.

Therefy may require access to platform records for support, grievance, payment, safety, quality, audit, or legal review.

Legal basis: SPDI Rule 5 supports collection and retention only for lawful and necessary purposes. Rule 8 supports reasonable security practices. Consumer protection principles support accurate service records where disputes arise.

12. Conduct during sessions

You must conduct sessions with respect and care.

You must not shame the client, threaten the client, insult the client, make discriminatory remarks, use sexually inappropriate language, ask for personal favours, ask for gifts, ask for direct payment, ask for off-platform contact, make guaranteed outcome claims, impose personal beliefs, pressure the client, ignore Therefy service boundaries, or continue a session that has become unsafe or unsuitable.

You must follow Therefy's Code of Conduct and role-specific instructions.

Legal basis: Consumer protection law supports safe, fair, and non-misleading service delivery. IT Act and privacy principles support respectful and lawful digital interactions.

13. No off-platform movement

You must not move a paid Therefy session off-platform. You must not ask a client to pay you directly, book directly outside Therefy, continue a Therefy-paid session elsewhere, join an external meeting link, contact you through personal phone or WhatsApp or email or social media or personal website for the same Therefy service, or avoid Therefy's booking or payment process.

You must not use Therefy to build a separate client pipeline outside the platform. If a client asks to move off-platform, you must decline and follow Therefy's approved process.

Legal basis: Consumer protection law supports transparent platform payment and service terms. Privacy and data-protection rules support keeping sensitive service interactions in approved channels.

14. Payments and payouts

Clients book and pay for sessions on the Therefy platform. Payments are processed through Razorpay. Provider payouts, if applicable, will follow Therefy's approved payout process and any separate written agreement.

Therefy may hold, delay, adjust, or review payouts where legally appropriate if there is a refund request, chargeback, client complaint, provider no-show, conduct concern, safety concern, fraud concern, false credentials, off-platform payment attempt, breach of these terms, tax or compliance issue, incorrect bank details, or platform error.

You are responsible for providing correct payout and tax information.

Legal basis: Consumer protection principles support refund and complaint review. Payment and tax laws may require records. SPDI Rules treat financial information as sensitive personal data.

15. Taxes and invoices

You are responsible for your own taxes, filings, registrations, professional declarations, and financial compliance unless a separate written agreement says otherwise.

Therefy may collect and maintain tax, payment, invoice, and payout records as required by law. Therefy may deduct, withhold, or report amounts where required by applicable law or agreement. You must not give false tax, bank, or identity information.

Legal basis: Contract and tax compliance principles require accurate financial records. SPDI Rules and data-protection principles support secure handling of financial and identity information.

16. Profile and public information

Therefy may display provider profile information on the platform. This may include name, approved role, profile photo if approved, education or training details, language, experience summary, focus areas, availability, session price or range, public bio, and service category.

All public profile information must be true, clear, and approved by Therefy. You must not include misleading claims, prohibited titles, guaranteed results, emergency claims, or unsupported credentials. Therefy may edit, reject, pause, or remove profile content.

Legal basis: Consumer protection law restricts misleading advertisements and unfair trade practices. Platform privacy principles support controlled public display of provider data.

17. Advertising, marketing, and public statements

You must not run ads using Therefy's name, logo, service names, client information, provider profile, or platform content unless Therefy gives written approval.

You must not make public claims that guarantee results, imply Therefy is an emergency service, imply Vent-Out is Therapy, imply trained support practitioners provide counselling, use client stories without lawful approval, claim credentials not verified by Therefy, target people based on private counselling or emotional-support need, or imply a person has a private emotional concern.

You must not use client data for personal marketing or create retargeting, custom audiences, or lookalike audiences from Therefy client behaviour.

Legal basis: Consumer protection law restricts misleading claims and unfair trade practices. SPDI Rule 6 restricts disclosure of sensitive personal data. Advertising platforms restrict sensitive personal-attribute claims and sensitive-interest targeting.

18. Conflicts of interest

You must tell Therefy if there is a conflict of interest. This may include knowing a client personally, having a business relationship with a client, having a family relationship with a client, receiving outside payment from a client, being asked to provide services outside Therefy, having another role that may affect your platform service, or a client requesting a relationship outside the platform.

Therefy may reassign, restrict, or cancel a session where a conflict exists.

Legal basis: Consumer protection principles support fair and transparent service delivery. Privacy principles support reducing misuse of client trust and sensitive data.

19. Availability and attendance

You must keep availability accurate. If you accept or are assigned a session, you must join on time. You must not miss sessions without a valid reason. If you cannot attend, you must follow Therefy's cancellation or escalation process as early as possible.

Repeated late joining, cancellations, no-shows, or poor availability management may lead to restriction or removal.

Legal basis: Consumer protection law supports action where service delivery fails or clients are misled about availability.

20. Training, review, and quality checks

Therefy may require onboarding, training, role review, supervision-style review, service-boundary review, safety-process review, or quality checks. You must complete required training or review steps before providing services, where required.

Therefy may review client feedback, attendance, complaints, platform records, service-boundary compliance, consent completion, safety escalations, support issues, profile accuracy, and refund patterns.

Therefy does not need to keep a provider active if review shows risk, unsuitability, misconduct, repeated complaints, or boundary issues.

Legal basis: Consumer protection law supports quality and safety controls for platform services. Privacy law supports limited use of records for lawful platform review.

21. Complaints and investigation

If a client, provider, staff member, or third party raises a complaint, Therefy may review the matter. Therefy may review booking records, session attendance, consent status, support messages, payment records, technical logs, provider notes where permitted, relevant communications, past complaints, profile information, and verification records.

You must cooperate with a reasonable review. You must not contact the client privately about a complaint unless Therefy approves. You must not pressure, threaten, or influence a client, staff member, or other provider.

Legal basis: Consumer protection law supports grievance review and service-quality investigation. SPDI Rule 6 permits limited disclosure where legally permitted or required. Data use must remain purpose-linked and proportionate.

22. Removal, restriction, and suspension

Therefy may restrict, suspend, or remove provider access if you breach these terms, cross service boundaries, misrepresent credentials, provide false information, misuse client data, record a session, move sessions off-platform, ask for direct payment, behave abusively, repeatedly miss sessions, create client safety risk, violate the Code of Conduct, violate privacy duties, violate payment or tax requirements, fail required review, or if Therefy is required to act by law.

Therefy may act without prior notice where risk is serious.

Legal basis: Consumer protection law supports fair platform rules and client protection. IT Act and SPDI Rules support action against privacy, confidentiality, and security misuse.

23. Confidentiality after leaving Therefy

Your confidentiality duties continue after you stop working with Therefy or stop using the platform. You must not use or disclose client information, provider information, platform data, business information, internal documents, pricing logic, training material, security information, or operational information after leaving.

You must return, delete, or stop using platform information if Therefy asks and the law permits.

Legal basis: Sections 72 and 72A of the IT Act address confidentiality and disclosure in breach of lawful authority or contract. Contract law also supports continuing confidentiality obligations.

24. Intellectual property

Therefy owns or controls its platform content, brand assets, website copy, forms, policies, designs, workflows, training materials, internal documents, software, illustrations, and service materials.

You must not copy, reuse, sell, publish, adapt, or distribute Therefy materials without written approval. You must not use Therefy's name, logo, visual identity, service names, or client-facing materials outside approved platform use.

Any content you submit for public profile use may be edited, displayed, removed, or used by Therefy for platform purposes, subject to privacy and agreement terms.

Legal basis: Indian intellectual-property and contract principles protect original content, brand materials, and platform assets.

25. Non-disparagement and fair reporting

You may raise genuine legal, safety, payment, data, or grievance concerns through proper channels. Nothing in these terms prevents you from using rights available under law.

However, you must not knowingly publish false, misleading, confidential, client-identifying, or harmful claims about Therefy, clients, staff, or other providers. You must not disclose client information while raising any public concern.

Legal basis: Contract law may allow fair confidentiality and conduct terms, subject to rights that cannot be restricted. Privacy laws restrict disclosure of personal and sensitive information.

26. Legal compliance

You are responsible for complying with laws and duties that apply to your work, role, qualifications, tax status, and services.

You must promptly tell Therefy if your eligibility changes, your credentials change, a submitted document becomes inaccurate, you face a legal restriction relevant to your role, you cannot safely provide the approved service, or you are involved in a matter that may affect client trust or platform safety.

Therefy may ask for updated declarations or documents.

Legal basis: Consumer protection law supports truthful representation and service suitability. Contract law supports ongoing provider declarations.

27. Privacy and data-rights requests

If a client asks you directly for data access, deletion, correction, session records, complaint handling, refund review, or legal information, you must route the request through Therefy's approved channels. Do not respond with private records outside approved process. Do not delete, edit, or hide information because of a complaint or data-rights request.

For privacy, data-rights, or grievance matters, clients may contact grievance@therefy.com.

Legal basis: India's digital personal data law recognises data rights and grievance redressal. SPDI Rule 5(9) requires grievance handling. Requests must be handled securely and consistently.

28. Changes to these terms

Therefy may update these Practitioner Terms from time to time. If changes are important, Therefy may notify providers through the platform, email, written notice, or another reasonable method.

Continued platform access after the updated terms apply means you accept the updated terms. If you do not accept updated terms, Therefy may restrict provider access.

Legal basis: Electronic contracts may be updated with reasonable notice. Consumer protection and contract principles require terms to be fair, clear, and not misleading.

29. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to legally available forums and rights that cannot be restricted, courts and authorities in New Delhi, India will have jurisdiction over disputes connected with these terms, platform access, provider relationship, or Therefy services.

Legal basis: Contract law permits governing law and jurisdiction clauses, subject to mandatory legal rights and applicable forums.

30. Contact

For provider support, onboarding, payment, or platform matters:

Email: support@therefy.com

For legal, privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988 Operator: Therefy by Mind Turf Private Limited Registered address: 419 Sant Nagar, East of Kailash, New Delhi 110065

Legal basis: SPDI Rule 5(9) requires grievance redressal in a time-bound manner. Consumer protection principles also support clear contact and complaint channels.

31. Severability

These Practitioner Terms protect clients, providers, Therefy, and the platform. They do not reduce any right that cannot be limited under Indian law. If any part of these terms conflicts with a right that cannot be limited under Indian law, that legal right will continue to apply.