Emergency & Crisis Disclaimer

1. Use emergency services first

If there is immediate risk, use emergency services first.

Call 112 for urgent help. You may also contact Tele-MANAS 14416 / 1800-89-14416.

Use emergency help first if you or someone else may be in immediate danger. This may include risk of self-harm, risk of harm to another person, violence, abuse in progress, unsafe surroundings, severe panic or loss of control, sudden collapse, severe injury, fire, assault, threat to life, or any situation where waiting may increase danger.

Therefy cannot send police, ambulance, fire, rescue, or local emergency help.

Legal basis: The official Emergency Response Support System uses 112 as India's emergency number. Consumer protection principles require Therefy to clearly state that it cannot replace emergency services.

2. Do not wait for a Therefy session

Do not wait for a booked session, a future slot, a verified counselling psychologist, a trained support practitioner, a support email, a dashboard update, a refund response, a webinar, a workshop, a reminder message, or a callback from Therefy.

Therefy sessions are scheduled services. They are not immediate emergency response. A provider may not be available at the exact moment you need urgent help.

Legal basis: Consumer protection law requires clear information about service availability and service limits. This helps prevent a client from relying on Therefy where urgent local help is needed.

3. What Therefy is not

Therefy is not an emergency service, an ambulance service, a police service, a fire or rescue service, a crisis-response line, a hospital, a local safety service, an urgent-response platform, a substitute for 112, or a substitute for Tele-MANAS 14416 / 1800-89-14416.

Therefy does not provide emergency dispatch, in-person help, or real-time client monitoring. Therefy does not promise immediate replies.

Legal basis: Consumer protection principles require clear and non-misleading service descriptions. This section prevents confusion about Therefy's role.

4. What Therefy can do

Therefy may provide scheduled audio sessions through the platform. Therapy may be provided by verified counselling psychologists. Vent-Out Emotional Support may be provided by trained support practitioners.

Therefy may also show emergency information on the website, booking flow, consent pages, support pages, or dashboard. If safety risk is disclosed, Therefy may take limited platform steps. These may include showing emergency resources, advising the client to contact 112 or Tele-MANAS, asking the client not to wait for Therefy, pausing or stopping a session, refusing an unsuitable booking, routing the matter for internal review, using emergency contact information where appropriate, or restricting platform use where needed for safety or misuse reasons.

These steps are limited. They do not make Therefy an emergency service.

Legal basis: Indian privacy rules allow personal data to be used for lawful and limited purposes. SPDI Rule 6 allows disclosure in legally permitted situations. Safety handling should remain limited and proportionate.

5. Therapy and emergency situations

Therapy on Therefy is structured audio counselling support for adults, delivered by verified counselling psychologists. It is not designed for immediate safety risk. A Therapy session may help a client speak about personal concerns during a scheduled session. It does not replace emergency help.

If urgent local action is needed, call 112 or contact Tele-MANAS 14416 / 1800-89-14416. A verified counselling psychologist may pause, stop, or redirect a session if the situation is outside Therefy's safe service boundary.

Legal basis: Consumer protection law supports clear disclosure of what a paid service can and cannot provide. Informed consent also requires clear service limits.

6. Vent-Out and emergency situations

Vent-Out Emotional Support is emotional support only, delivered by trained support practitioners. It is not Therapy, counselling, medical care, or emergency support. Vent-Out must not be used when urgent help is needed.

If immediate safety support is needed, call 112 or contact Tele-MANAS 14416 / 1800-89-14416. A trained support practitioner may pause, stop, or redirect a session if the concern is outside Vent-Out's emotional-support boundary.

Legal basis: Consumer protection principles require clear distinction between different services. This prevents clients from mistaking Vent-Out for emergency or Therapy support.

7. Webinars, workshops, and resources

Therefy webinars, workshops, blogs, guides, and resources are for general learning and information. They are not Therapy, Vent-Out Emotional Support, emergency support, or a way to get urgent help.

Do not use a webinar chat, workshop form, public comment, feedback form, or resource page to ask for emergency response. If there is immediate risk, call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

Legal basis: Consumer protection principles require clear separation between general information and paid one-to-one services.

8. Support and grievance channels are not emergency channels

Therefy support and grievance channels are not emergency channels. Do not use support email, grievance email, refund requests, booking notes, provider feedback, dashboard messages, contact forms, or social media messages for immediate safety risk. These channels may not be read immediately.

Use 112 or Tele-MANAS 14416 / 1800-89-14416 for urgent help.

Legal basis: Consumer protection principles require clear response-time expectations. This prevents misleading reliance on non-emergency support channels.

9. If you are with someone at risk

If you are physically present with someone who may be at immediate risk, do not rely on Therefy. Call 112. You may also contact Tele-MANAS 14416 / 1800-89-14416.

Stay with the person only if it is safe for you. Move to a safer place if needed. Contact trusted local people nearby if appropriate. Do not leave the person alone if there is immediate danger and it is safe for you to remain nearby.

Therefy cannot assess or manage the situation in person.

Legal basis: This section supports safety clarity and prevents reliance on a remote scheduled platform where local emergency help is needed.

10. If a child or another adult is at risk

If a child, adult, elder, partner, family member, or another person appears to be in immediate danger, call 112. If emotional support is needed and it is not an immediate emergency, Tele-MANAS 14416 / 1800-89-14416 may be contacted.

Do not use another person's Therefy account to ask for emergency help. Do not wait for Therefy to respond.

If you contact Therefy about another adult, Therefy may be limited in what it can share because of privacy duties.

Legal basis: SPDI Rule 6 restricts disclosure of sensitive personal data. Privacy rights may limit sharing another adult's information without authority.

11. Limits of privacy in safety situations

Therefy respects privacy. However, privacy has limits where safety or law requires action.

If Therefy receives information suggesting immediate safety risk, risk to another person, platform misuse, unlawful conduct, or legal obligation, Therefy may use or share limited information where legally permitted or required. This may include internal safety review, contacting an emergency contact where appropriate, preserving relevant records, responding to lawful requests, restricting platform access, or escalating the matter under Therefy's internal process.

Therefy will try to use only the information needed for the situation.

Legal basis: SPDI Rule 6 governs disclosure of sensitive personal data. Sections 72 and 72A of the Information Technology Act, 2000 address confidentiality and disclosure. Safety-related use must remain lawful, limited, and proportionate.

12. No promise of response time

Therefy does not promise immediate response time for sessions, support, grievances, emails, refund requests, provider messages, dashboard updates, contact forms, webinar questions, or workshop questions. Therefy may respond during working or operational hours and may need time to review a message.

That is why you must not use Therefy for emergencies.

Legal basis: Consumer protection principles require clear disclosure of response limits and platform availability.

13. Platform action if emergency risk is disclosed

If emergency risk is disclosed through Therefy, Therefy may take action within its platform limits. This may include showing this page, showing emergency numbers, asking the client to contact emergency services, restricting booking, pausing or ending a session, routing the matter for review, using emergency contact information where appropriate, limiting future access to unsuitable services, or keeping necessary records for safety, legal, or dispute reasons.

Therefy may not always know whether a message is urgent and may not be able to act immediately. You should contact emergency services directly.

Legal basis: Indian privacy and safety principles support limited, purpose-linked use of information where safety risk is disclosed. Consumer protection principles support clear explanation of platform limits.

14. Payments and refunds in emergency situations

A paid booking does not create emergency-service access. Refunds, cancellations, and rescheduling are governed by the Refund Policy. Do not book a session during an emergency and wait for a provider to respond.

If a session is stopped because the issue is outside Therefy's service boundary, refund eligibility will be reviewed under the Refund Policy. Therefy may consider the facts, timing, provider report, platform records, and service boundary.

Legal basis: Consumer protection and e-commerce principles require clear payment and refund terms. This section also prevents misunderstanding that payment creates urgent-response access.

15. Advertising and public messages

Therefy ads, landing pages, and public posts must not suggest that Therefy can handle emergencies. Therefy marketing must not use fear or pressure to make a person book. Therefy marketing must not claim or imply that a person has a private crisis, counselling need, or emotional concern.

Emergency references in ads or landing pages should be used carefully and only to clarify that urgent help must go to emergency services.

Legal basis: Consumer protection law restricts misleading claims. Major advertising platforms restrict personal-attribute claims and sensitive-interest advertising.

16. Contact for non-emergency matters

For booking, payment, refund, or general support:

Email: support@therefy.com

For legal, privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988

Do not use these contacts for immediate safety risk. For immediate risk, call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

Legal basis: SPDI Rule 5(9) requires grievance redressal in a time-bound manner. Consumer protection principles support clear support and complaint channels.

17. Changes to this page

Therefy may update this Emergency & Crisis Disclaimer from time to time. The updated version will apply from the effective date shown. If the update is important, Therefy may notify clients through the website, account, email, or another reasonable method.

Legal basis: Rule 4 of the SPDI Rules, 2011 supports clear and updated platform information. Consumer protection principles also support clear service-boundary updates.

18. Severability

Therefy can provide scheduled audio services within its platform scope. Therefy cannot provide emergency response.

If there is immediate risk to your safety or someone else's safety, call 112 or contact Tele-MANAS 14416 / 1800-89-14416. Do not wait for Therefy in an emergency.

This page does not reduce any right that cannot be limited under Indian law.