Vent-Out Emotional Support Disclaimer

This document explains what you are agreeing to when you book and attend a Vent-Out Emotional Support session on Therefy.

Therefy is operated by Mind Turf Private Limited.

Vent-Out Emotional Support is an audio-only emotional support service for adults, delivered by trained support practitioners. Vent-Out Emotional Support is not Therapy, counselling, psychotherapy, medical care, or emergency support.

By booking or attending a Vent-Out Emotional Support session on Therefy, you confirm that you have read, understood, and accepted this consent document.

Legal basis: Rule 5 of the SPDI Rules, 2011 requires consent before collecting sensitive personal data. Consumer protection principles require clear service information before payment and use. The Information Technology Act, 2000 recognises electronic records and electronic agreements.

1. Who may use Vent-Out Emotional Support

Vent-Out Emotional Support is for adults aged 18 years and above.

By using this service, you confirm that you are at least 18 years old, that you are booking for yourself, that the information you provide is true and complete, that you understand this is an online audio emotional support service, that you understand this is not Therapy, and that you understand Therefy is not an emergency service.

Therefy may restrict or cancel a booking if the service appears unsuitable, unsafe, unlawful, or outside Therefy's scope.

Legal basis: Adult consent supports valid electronic agreement. SPDI Rule 5 supports consent for sensitive personal data. Consumer protection law supports clear eligibility and service-boundary disclosure.

2. What Vent-Out Emotional Support is

Vent-Out Emotional Support gives you a space to speak with a trained support practitioner. The trained support practitioner may listen to you, help you feel heard, help you organise your thoughts, offer non-judgemental emotional support, help you reflect on everyday feelings, help you identify simple next steps within the limits of emotional support, and encourage you to seek suitable support where needed.

Vent-Out is meant for emotional expression and supportive listening. It is not a substitute for Therapy and is not a substitute for urgent local help.

Legal basis: Consumer protection law requires clear and truthful service descriptions and prohibits misleading representation of a service.

3. What Vent-Out Emotional Support does not provide

Vent-Out Emotional Support does not provide Therapy, counselling, psychotherapy, diagnosis, prescriptions, medicine advice, medical care, emergency response, crisis response, risk assessment as a service, legal advice, financial advice, or guaranteed outcomes.

A trained support practitioner is not a verified counselling psychologist. A trained support practitioner must not present themselves as providing Therapy through Vent-Out. Therefy may end or redirect a Vent-Out session if the concern appears outside the service boundary.

Legal basis: Consumer protection law requires clear service limits. SPDI Rules support purpose limitation where emotional support information is collected for a specific service.

4. Emergency and immediate safety risk

Therefy is not an emergency service. Vent-Out Emotional Support is not suitable for emergencies.

If there is immediate risk to your safety or someone else's safety, call 112 or contact Tele-MANAS 14416 / 1800-89-14416.

Do not wait for a Vent-Out session, a trained support practitioner, a Therefy support reply, a dashboard update, a refund response, an email response, or a future booking in an emergency.

If you share information that suggests immediate safety risk, Therefy may take reasonable steps within its platform limits. This may include showing emergency resources, asking safety-related questions, routing the matter for internal review, using emergency contact information where appropriate, limiting the service, or recommending that you seek urgent local help.

Legal basis: SPDI Rule 6 governs disclosure of sensitive personal data and allows disclosure where required by law. Safety-related processing should remain limited, proportionate, and connected with the disclosed risk.

5. Audio-only format

All Vent-Out Emotional Support sessions on Therefy are audio-only. You and the trained support practitioner speak through the Therefy session room. There is no video, no screen sharing, no session recording, no external meeting link, and no Google Meet session.

You should join from a private, safe, and suitable place with a stable internet connection and a working microphone. If your connection, device, browser, or microphone fails, the session may be affected. Refund or reschedule requests for technical issues are handled under the Refund Policy.

Legal basis: Consumer protection principles require clear disclosure of the service format and technical limits before payment and session use.

6. No recording by client or trained support practitioner

Therefy does not record Vent-Out Emotional Support sessions.

You must not record the session, take screenshots, publish, livestream, share, or distribute session content, or allow another person to secretly listen to the session. The trained support practitioner must not record or share the session. Therefy may take action if session privacy is violated.

Legal basis: Sections 72 and 72A of the Information Technology Act, 2000 protect confidentiality and restrict disclosure in breach of lawful authority or lawful contract. SPDI Rule 6 restricts disclosure of sensitive personal data.

7. Information you may be asked to share

Before or during Vent-Out Emotional Support, Therefy or the trained support practitioner may ask you to share limited information needed for the service. This may include your name, age confirmation, contact details, city or state, emergency contact details, broad reason for booking, current emotional support need, communication preferences, consent confirmations, safety-related information, payment and booking details, and session attendance details.

Please share information that is true and relevant. Please do not share unnecessary sensitive details through support channels, public forms, ads, comments, or social media.

Legal basis: SPDI Rules 3 and 5 cover sensitive personal data and require consent, purpose limitation, and collection for a lawful purpose. SPDI Rule 4 requires disclosure of what information is collected and why.

8. How your information may be used

Therefy may use your information to create and manage your account, confirm your booking, process payment through Razorpay, prepare for your Vent-Out Emotional Support session, share relevant booking, consent, broad reason, and safety information with the assigned trained support practitioner, manage the audio session room, send reminders and service messages, handle support requests, review safety concerns, manage refunds or disputes, protect platform security, and meet legal, tax, payment, audit, and record needs.

Therefy does not use sensitive Vent-Out information for ad targeting, retargeting, custom audiences, lookalike audiences, or behaviour-based advertising.

Legal basis: SPDI Rule 5 requires consent and purpose-linked use of sensitive personal data. SPDI Rule 6 restricts disclosure to third parties. India's digital personal data law supports notice, consent where applicable, lawful purpose, safeguards, and rights.

9. Sharing with the trained support practitioner

If you book Vent-Out Emotional Support, relevant booking, consent, broad reason, and safety information may be shared with the trained support practitioner assigned to your session. This helps the trained support practitioner understand the booking context and provide emotional support within Therefy's service boundary. The information shared is limited to what is needed for the session, safety, support, and platform operations.

Legal basis: SPDI Rule 6 governs disclosure of sensitive personal data. Rule 5 supports purpose-linked collection and use with consent.

10. Confidentiality and its limits

Therefy respects privacy and confidentiality. However, confidentiality has limits.

Information may need to be used or shared where there is immediate safety risk, risk to another person's safety, legal obligation, court or government request, complaint or dispute, payment dispute, platform misuse, trained support practitioner conduct review, security issue, or emergency-resource routing need.

Therefy does not claim that confidentiality is unlimited. Therefy does not record audio sessions.

Legal basis: Sections 72 and 72A of the Information Technology Act, 2000 address confidentiality and disclosure in breach of lawful authority or contract. SPDI Rule 6 governs disclosure of sensitive personal data.

11. Your role in the session

You agree to attend on time, use a private and safe place, use your own account, not share account access, not record the session, not invite hidden listeners, not abuse or threaten the trained support practitioner, not ask for Therapy or counselling through Vent-Out, not ask for services outside Therefy's scope, not use the session for emergency response, share relevant information honestly, and tell the trained support practitioner if you feel unable to continue safely.

If you violate these responsibilities, the session may be paused, ended, restricted, or reviewed.

Legal basis: Consumer protection principles allow clear user responsibilities where they are fair and disclosed. The Information Technology Act, 2000 supports action against misuse of computer systems, privacy violations, and unauthorised access.

12. Role of the trained support practitioner

The trained support practitioner will provide emotional support within Therefy's approved service scope. They may listen to you, respond with warmth and respect, help you feel heard, help you organise your thoughts, help you reflect on everyday emotional concerns, support simple next steps within the service boundary, and suggest that you consider Therapy or urgent local help where appropriate.

The trained support practitioner must not present Vent-Out as Therapy or counselling, record the session, move a paid Therefy session outside the platform, promise a specific result, provide emergency response through Therefy, ask for unnecessary sensitive data, misuse your information, or share your information outside permitted limits.

Legal basis: Consumer protection law requires accurate representation of service roles. SPDI Rules and IT Act confidentiality provisions support restricted use and disclosure of client information.

13. When Vent-Out may be unsuitable

Vent-Out Emotional Support may be unsuitable if you need immediate safety help, emergency response, Therapy, counselling, diagnosis, prescriptions, medication advice, medical care, support for severe or escalating risk, legal advice, financial advice, or help that requires a verified counselling psychologist or another suitable professional.

If Vent-Out appears unsuitable, Therefy or the trained support practitioner may stop or pause the session, redirect you to emergency resources, suggest Therapy on Therefy where suitable, suggest other appropriate support outside Therefy, or decline future Vent-Out bookings for similar concerns.

Legal basis: Consumer protection law supports clear service-suitability limits. Platform safety and data-protection principles support limited use of information to route or restrict unsuitable services.

14. Risks and limits of Vent-Out Emotional Support

Vent-Out Emotional Support may not be suitable for every concern or every person. Possible limits include internet issues, device issues, privacy limits in your location, difficulty communicating by audio only, emotional discomfort during difficult conversations, mismatch with a trained support practitioner, need for Therapy instead of Vent-Out, need for urgent local help, and concern being outside Therefy's approved scope.

You may pause or stop a session if you feel unable to continue. The trained support practitioner may also pause, redirect, or stop a session if continuing is not suitable within Therefy's scope.

Legal basis: Informed consent requires clear explanation of service limits, expected participation, privacy limits, and foreseeable risks. Consumer protection law also supports clear disclosure before service use.

15. No guarantee of outcome

Vent-Out Emotional Support may feel helpful, but Therefy does not guarantee a specific outcome. Therefy does not promise immediate relief, fixed progress, a particular emotional result, a specific trained support practitioner fit, uninterrupted service, or that every concern can be addressed through Vent-Out.

Your experience may depend on many factors including your concern, timing, participation, support-practitioner fit, privacy, internet access, and support outside the platform.

Legal basis: Consumer protection law prohibits misleading claims and supports clear outcome limitations.

16. Payments, cancellations, and refunds

Vent-Out Emotional Support sessions are booked and paid for on the platform. Payments are processed through Razorpay. Refunds, cancellations, and rescheduling are governed by the Refund Policy. Please read the Refund Policy before booking.

A refund is not given only because you expected Therapy, counselling, diagnosis, medical care, emergency support, or guaranteed relief from Vent-Out.

Legal basis: Consumer protection and e-commerce principles require clear payment, cancellation, refund, and service-scope information.

17. Data rights and privacy

Your personal data is handled under the Privacy Policy. You may have rights to access, correct, update, delete, withdraw consent, raise a grievance, or nominate another person where applicable under Indian law.

Some rights may be limited by legal, safety, payment, tax, audit, dispute, record, provider, or platform-security needs. If you withdraw consent needed to provide Vent-Out Emotional Support, Therefy may not be able to continue the service.

Legal basis: India's digital personal data law recognises privacy rights, consent withdrawal, grievance redressal, and related duties. SPDI Rule 5 also recognises withdrawal of consent, subject to consequences of withdrawal.

18. Grievance and support

For booking, payment, refund, or general support:

Email: support@therefy.com

For privacy, data-rights, or grievance matters:

Email: grievance@therefy.com Phone: 011-4103 4988

Therefy will review concerns in a reasonable and time-bound manner as required by applicable law.

Legal basis: SPDI Rule 5(9) requires a grievance officer and time-bound grievance redressal. Consumer protection principles also support accessible support and complaint channels.

19. Your consent

By booking or attending a Vent-Out Emotional Support session on Therefy, you confirm that you are an adult, that you understand Vent-Out is emotional support only and not Therapy, counselling, or medical care, that you understand Vent-Out is audio-only, that you understand Therefy does not provide video, screen sharing, or recording, that you understand Therefy is not an emergency service, that you understand when to contact 112 or Tele-MANAS 14416 / 1800-89-14416, that you understand the service has limits, that you understand confidentiality has limits, that you consent to Therefy collecting and using relevant information for the service, that you consent to relevant information being shared with the assigned trained support practitioner for the session, and that you agree to the Privacy Policy, Terms of Use, Refund Policy, and Code of Conduct.

Legal basis: SPDI Rule 5 requires consent for sensitive personal data. The Information Technology Act, 2000 recognises electronic records and electronic agreements. Consumer protection principles support clear and informed acceptance before service use.

20. Severability

This consent document does not reduce any right that cannot be limited under Indian law. If any part of this document conflicts with a right that cannot be limited under Indian law, that legal right will continue to apply.